We Remind All Clients
All clients have an AGENT or distributor. Your agent is the person you pay your bill to and the one responsible for your support and services.
Contact Support
At Your Provider Resources, we prioritize your privacy and the security of our network. For this reason, we do not provide direct contact details on our website.
To get assistance:
- Contact Your Agent: For support, please reach out to your agent directly. Your agent will be able to assist you with any issues you might have.
- Join the WhatsApp Group: Your agent can provide you with a link to join our support WhatsApp group, where you can find additional help and resources.
Important Rules and Guidelines
Account Sharing: Account sharing is not allowed on our network. All accounts are locked to watch live content on a single IP address only, unless multi-location is enabled.
Privacy: Posting about our network online is strictly prohibited. You should never discuss the details in any public forum, social media, or groups. You should only ever communicate with your agent about problems. Reporting issues to Facebook groups or other public forums will only cause problems. Our network should be kept private.
Security: Never post your Mac Code, Username, or Password anywhere. You wouldn't give a bad actor your house keys, so don't give them access to our network either! Just as you wouldn't hand over your front door key to a stranger, you should never share your login credentials. Keeping this information secure is essential for protecting your access and our network.
Recommendations: We work on recommendations. No recommendations, no membership. People who breach the small few rules we have will be refunded and removed from the network.
Patience with Support: Always be patient when contacting your agent. Everyone is in different time zones; they could be on vacation or swamped if there is a problem. Just remember they are only human and don't have a call center with hundreds of staff.
Why We Don't Share Contact Information
Our decision to withhold direct contact information is guided by the following principles:
- Privacy Protection: We are committed to protecting the privacy of our users and our team. By not sharing direct contact details, we minimize the risk of unauthorized access to personal data.
- Network Security: To maintain the integrity and security of our network, we limit access points to prevent potential threats or breaches. This helps us ensure that our services remain secure and reliable for all users.
- Streamlined Support: By directing all inquiries through agents and designated support channels, we can provide more efficient and tailored assistance, ensuring that your issues are resolved quickly and effectively.
We appreciate your understanding and cooperation in helping us maintain a safe and secure environment for everyone.